Support

Answers to common questions, and how to reach us.

A post didn't give me any places

Private posts, and posts that only show places in a video without naming them, can't be read. The app tells you when that happens. Try the post's caption or a public link, or add the places with search.

A place's hours or details look wrong

Places, hours and photos come from Google Maps. If something is out of date there, it will be here too. Plans are estimates, so check anything important before you rely on it.

Restore a purchase on a new phone

Sign in with the same account you used before. Your subscription is tied to your App Store or Google Play account; in the app, open You and tap Restore purchases.

Cancel a subscription

• iPhone: Settings, then your name, then Subscriptions.
• Android: Google Play, then your profile, then Payments and subscriptions, then Subscriptions.

You keep access until the end of the period you've paid for. Refunds are handled by Apple or Google.

Delete your account

In the app, open You, then Account, then Delete account. This removes your profile, photo, places, collections, trips and reviews for good. Deleting your account doesn't cancel a subscription; cancel it in your store settings too.

Can't get into the app? Email us from the address on your account and we'll delete it for you.

Your data

See the privacy policy for what we keep and why, and the terms of use.